Bublshop Terms & Conditions of sale

Your Contract with Bublshop 

When you place an order with us, you are making an offer to buy goods, we will send an email of the order confirmation to give to you, so you have proof of what you are buying. 

In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this before we accept your order, no contract will be made between us unless confirmed by you that you are happy to proceed. 

Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled, they may require assembly by you.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.  This contract is covered by English law. 

Deliveries

All products will incur a surcharge. All surcharges will be displayed before the checkout. If you are wanting to know how much an item is going to cost to send before you go ahead and buy any goods, please do not hesitate to ask.

Goods will be dispatched as soon as is viably possible. As we stock a wide range of products, delivery timescale will vary.  Some orders which have multiple items might be delivered separately. 

We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

We use various UK courier and postal services. If the courier is unable to deliver goods at the fault of the receiver they will return the items to us or to one of our suppliers and a re-delivery charge will apply for the second attempt of delivery.

Assistance for the delivery of weighty items may be needed by the delivery driver, if this is not possible, please advise us beforehand so alternative arrangements can be made to safely deliver your order. If you change the delivery address after you have placed an order with us, we reserve the right to pass on any additional charges to you.

On delivery if your packaging shows obvious signs of damage, goods should be checked with the driver and the delivery refused if contents are found to be damaged when unboxed, this will need to be reported to Bublshop, within 24 hours of delivery and photographic evidence supplied.

We do not take responsibility for any damage for the goods if reported after 24 hours.

Force Majeure: On the rare occasion that items cannot be delivered as planned due to unforeseen circumstances (to include accidents, breakdown, severe weather, fire, malicious damage, or the default of our suppliers) we will try to put things right as soon as we can, however in no event shall we be held liable, for any claims, penalties, loss, damage, or expenses

Deliveries are only made to a ground floor entrance and there must be reasonable access for safe, prompt delivery. Please notify us before placing an order if you have any special delivery requirements or conditions.

Returns

All items that are returned will have an 10% re-stocking charge and will only be credited once all items have been checked and agreed they are faulty or not damaged. 

Trade Accounts

When opening a trade account with us we can add discounts to some or all of the items in the shop and online.  This is at the discretion of Bublshop and discount can be amended or removed at any time, without prior notice. Some of the products that we sell required qualifications/ accreditations. For safety & legal reasons we may ask you to provide proof that you have these qualifications/accreditations in place. We will in some instances need to know details of the installation, such as address and project specification before we can process the order. This is in the interest of you, your customer, bublshop and the manufacturer. 

Credit accounts are available on request and are subject to credit checks and personal guarantee – the first 2/3 orders are to be on a pro-forma basis.
Credit accounts are not available for GivEnergy/battery storage products.

Warranty Procedure

The manufacture warranty is to be applied by the buyer and is not the responsibility of Bublshop. If warranty procedures are not followed correctly this may affect future warranty claims 

 

Faulty Goods/ Guarantees

If there is a problem with any of your items, please notify us in writing or by email detailing the issue. Please send as much information as possible and include photos if applicable. 

Certain products come with manufacturer’s warranty, these warranties are not held by Bublshop, and the terms and conditions of these warranties can be obtained directly from the manufacturer or by Bublshop by request. 

Design Service 

Bublshop can offer a full heating design service on larger projects, 6+ properties POA.

Stock Levels

We endeavour to keep our stores/site up to date as much as possible. However, there may be occasions where stock levels are incorrect. If this situation arises we will contact you as soon as possible to advice you. 

Copyright

It is prohibited to replicate, store (in any format), download, and amend, in any whatsoever without prior consent from Bublshop.